ELECTRONIC CONTROL SYSTEM OF QUEUE
This system is designed to manage the electronic queue of citizens who want to use different types of services in any organization or enterprise and was created to shape and optimize the flow of visitors. The main purpose of the system is to target visitors within the organization and get information about the most demanded services, their duration and other statistics.
Areas of application include:
- Remote bank salons and insurance payment centres;
- Customer centres of operators of mobile and fixed communication and internet providers;
- Government agencies (e.g. tax and registration services, embassies and consulates);
- Pension funds;
- Medical centres;
- Travel companies;
- Visa centres;
- Car showrooms, car services;
- Notary and law firms;
- Aviation and railway ticket offices;
- Multifunctional centres for the provision of state and municipal services.
FUNCTIONAL OPPORTUNITIES:
- Registration in the “live” queue using the kiosk – with the ability to select a service from the list of services provided;
- Online queue registration – with the ability to select a service and organization, date and time of visit, receive notifications via mobile phone;
- Call and redirect by the relevant customer’s operators using the virtual console, as well as the termination of the service;
- Display the current status of the queue using the home screen;
- Display navigation instructions inside buildings of complex configuration;
- Display of shelf number, current queue number and customer’s data with the help of the operator’s electronic board;
- Display additional advertising and information content using the main panel;
- Sending notifications to customers who are on the internet queue by sending SMS messages;
- Configuration of the system at the administrator’s workplace, including the structure of the enterprise, the list of services provided, the mode of operation (working hours, breaks, working and non-working days), as well as the number of operators;
- Obtaining statistics on the total number of customers served, the number of customers served by services, operators and time intervals;
- Providing information on service quality.
The system allows citizens to pre-register special kiosks, both at the enterprise and through the relevant website. The use of special software and hardware allows you to reflect the current state of the queue and quickly manage the flow of visitors.
The electronic queue management system provides high-quality service. The result of the introduction of the electronic queue management system is the improvement of the general conditions of the service and the improvement of the higher productivity of the enterprise’s staff.
TECHNICAL SUPPORT:
- Queue registration kiosk;
- Basic spreadsheet;
- Operator’s spreadsheet;
- Operator-owned virtual remote control;
- Administrator’s place of work;
- Management systems server.
